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- Defective Clothing Exchange Process:
- Exchanges for defective clothing are handled directly by the returns department.
- You have 3 days from receiving your order to request an exchange for defective items.
- Late requests (after 3 days) will NOT be approved by the brand.
- Submission Requirements:
- Submit all required information in ONE email to ask@laichiclothing.com:
- Your name, order number, brand name, model number, color, size, and quantity.
- Include a single attachment with a clear photo showing the defect and the clothing tag (showing the size) in the same picture.
- Multiple emails will not be accepted by the brands; ensure all information is provided correctly in one email.
- Submit all required information in ONE email to ask@laichiclothing.com:
- Approval Process:
- Upon receiving your email with complete information, we will forward it to the respective brand for approval.
- All requests are tracked in their database for financial record-keeping and brand accountability.
- Approvals or rejections typically occur within 1-2 days:
- If approved, the replacement clothing will be shipped out.
- If denied, we will inform you of the reason provided by the brand.
This process ensures that your request for a defective item exchange is handled efficiently and according to the brands’ specific protocols.